Shipping policy

Shipping Policy

Effective Date: 02/07/2026

Thank you for shopping with Khera by K. We are committed to ensuring your order is processed quickly and delivered safely.

Order Processing

  • Orders are processed within 1–3 business days (Monday to Friday, excluding bank holidays).
  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
  • During product launches, promotions, or busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with your Royal Mail tracking information.

UK Shipping

All UK orders are shipped via Royal Mail Tracked 48.

Estimated delivery: 2–3 working days after dispatch.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control.

Shipping costs are calculated at checkout before payment.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your Royal Mail tracking number. You can use this to follow your parcel’s journey and receive delivery updates.

Incorrect Delivery Address

Please ensure that your delivery address is accurate before placing your order.

Khera by K cannot be held responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided by the customer.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to amend the address before dispatch, but we cannot guarantee changes once your order has been processed.

Delayed Deliveries

While we aim to dispatch orders promptly, Khera by K is not responsible for delays caused by:

  • Royal Mail service disruptions
  • Severe weather conditions
  • Public holidays
  • Industrial action
  • Circumstances beyond our reasonable control

Lost Parcels

If your parcel has not arrived within 10 working days of dispatch, please contact us.

We will investigate the matter with Royal Mail and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refund Policy.

Damaged Items

If your order arrives damaged, please contact us within 14 days of delivery.

Please provide:

  • Your order number
  • Clear photographs of the damaged item(s)
  • Photographs of the packaging

This will help us resolve your claim as quickly as possible.

Contact Us

For any shipping enquiries, please contact us:

Khera by K

Email: kherabyk@gmail.com

We aim to respond within 2 business days.